TiE Pune organized a breakfast meet on 22nd March 2012 and the topic was Effective Business Across Cultures.
The session was be led by Laxmi Chaudhari, Senior Cross Cultural Consultant/ Trainer and was suppose to cover the following:
# Impact of Culture – why it matters
# Customer / Partner expectations
# Communication – The glue to business
# Real challenges of remote working
TiE Pune requested participants to share their views/ experience about the meet.
<<< Manoj J. Birje of S. M. Business India says >>>
I am thankful to TIE to host the TIE Breakfast meeting on 22-March by Laxmi Chaudhry from www.1stophr.com.
This was my first Breakfast meeting.
The entire session was wonderful. Laxmi talked about global cultural differences when working with corporates or interacting with global prospects. She insisted the meeting to be interactive and got a wonderful response from the attendees.
I personally benefited a lot and sincerely hope Laxmi takes another round of this wonderful topic.
Got some insights about Japanese, Chinese, israel, Thai, German culture.
Everybody shared their invaluable international experience. I met some good people to connect like Dr. Pradeep Wagh www.enterprise-education.in, Pallavi Bawaskar venturecenter.co.in, Vivek Gupta indoglobus.com, Manish Kulkarni, Anil paranjpe, etc.
When we as Indians go abroad or when foreign delegates come to India, most of us are ignorant about how to present ourselves and/or treat foreign delegates.
India is emerging as a global leader in technology and its high time every individual, corporate, Government should equip with all the necessary resources such as human resource, public relations, personal relations to interact successfully with foreign cultures, delegates, business, etc.
I strongly and passionately believe our next generation must be confident enough to handle any global challenges.
I work with schools and colleges as they are my clients and will start something for them hopefully in the coming academic year. Our next generation will come from schools and this is the best place where we need to impart cross culture awareness training.
I sincerely need support and help from all of you in any way possible, to achieve this great social responsibility.
<<< Manish Kulkarni says >>>
Highlights and notes on TiE Pune’s Interactive Breakfast Meeting “Effective Business Across Cultures” with Laxmi Chaudhry, Friday 22nd March 2012
- Stereotyping is improper as not all fingers of a hand are same.
- It is the Values that drive Businesses.
- In conflicting situations, under stress people go back to their root culture, values.
- Adapt to the local culture. Adaption is sustainable, Adoption is short-lived.
- Japanese Meetings: a lot of background work happens and discussions take place prior to the meeting. Meetings are to reach consensus.
- With changing times, cultures do change due to generational differences.
- “Glocalisation”: Following the best global practices to suit local conditions and culture.
- Our perceptions make us see things differently.
- The Ice Berg analogy: We see only the tip, 10% (viz. Behavior, Language, Dresses, Architecture etc) of the ice berg. However the balance 90% is made up of Traditions, Values, Religions, Customs, History, Beliefs….
- We must start learning about 90% of the ‘ice berg’ to get handle on the visible 10 of % i.e. behavior etc
- Culture is NOT only etiquettes & language
- A leading software services organization having presence across 72 countries has a practice of ensuring that employees working on projects in those countries have to take an annual ‘culture’ exam to stay updated.
- Different countries have a mix of Rule-based and Relationship-based culture of varying degrees. It depends on the ‘value systems’ in those cultures. We need to recognize and accept it.
- Cross cultural conflicts occur due to our lenses. We use our own values to interpret others’ behavior.
- Edward T. Hall’s quote: “Culture hides more than it reveals and strangely enough what it hides, it hides most effectively from it’s own participants. Years of study have convinced me that the real job is not to understand foreign culture but to understand our own.”
We need to know our own self. The best way to communicate is to look at your own self first.
- Differences between Meritocracy & Nepotism (relationship based) cultures
- An interesting section on “Glossary of Terms” was conducted.
- Importance of non-verbal communication was discussed: Body language, gestures, eye contact, silence etc.
- English, Singlish & Hinglish terms and their meanings were explained.
- Communication gaps occur since native language speakers speak @ 220wpm whereas listening happens @110wpm.
- To avoid communication gaps, always check whether you are on the same page and it would be better to confirm over email/in writing.
- Quick Tips:
- Learn to live with things
- Avoid assumptions
- Know your own culture ‘lens’
- Take time to establish rapport
- Recognize & respect cultural values
- Accept that there will be things you may never understand
- Treat generalities as generalities
- Each individual is different
- BE YOURSELF
<<< Ruma Agwekar says >>>
Ms. Laxmi Chaudhary from Tanzania was very comfortable to talk too. Her open nature and highly approachable mannerisms won the hearts of every body. The time assigned was less and we look forward to meeting her again and learn tips for effective work –culture.
What I found interesting the most is as follows:
“Right Culture Mix , Demands or Assigns Authority and Dignity to your Workprofile.”
New Learning for a New Environment – I have shifted from adoption to adaptability, I enjoy food and and am effective with my team totally virtual. I follow Netconnect which is 100 percent relationship oriented.
The right culture mix is Good Food, Local Language and Comfortable technology-Makes me a successful person.
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